Privacy Policy

This privacy policy notice is for this website; oiltech-heating.com and served by OilTech Heating Ltd, 31 Chequerfield, Sutton Heath, Woodbridge, IP12 3TT and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, OilTech Heating Ltd.
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Lawful basis: Consent
The reason we use this basis: to contact you regarding an enquiry made by you via the website, email or telephone.
We process your information in the following ways: responding to your enquiry with a formal quote. If you do not go ahead with the service as quoted the enquiry is deleted.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.


Lawful basis: Contract
The reason we use this basis: when we have been instructed by you to provide a relevant service, initiated by a formal quotation and completed with an invoice.
We process your information in the following ways: contact and job details are kept on paper carbon copy and as a contact on a password protected device
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms. This information will be held for 3 years.
Sharing your information: We do not share your information with third parties.


Lawful basis: Legal obligation
The reason we use this basis: to allow us to comply with the law
We process your information in the following ways: if and only if processing of your data is is necessary to comply with the law.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.


Lawful basis: Legitimate interests
The reason we use this basis: for any reason relating to work which may have been completed previously for instance; an annual service reminder.
We process your information in the following ways: on completion of work, details entered in a password protected online calendar.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.


If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object;
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.